Refund Policy

Effective Date: July 2026

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At Chef Christophe, every order is handcrafted with care using fresh, high-quality ingredients. Because our products are made to order and are perishable, the following Refund Policy applies.

Order Cancellations

Orders may be canceled before preparation begins.

Once preparation has started, orders cannot be canceled or refunded.

Refunds

Due to the perishable nature of our products, we do not offer refunds or exchanges for:

• Change of mind

• Personal taste preferences

• Incorrect orders placed by the customer

• Delivery delays caused by circumstances beyond our reasonable control (such as severe weather, road closures, or other unforeseen events)

Incorrect or Damaged Orders

If you receive the wrong order or your order arrives damaged, please contact us within 24 hours of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Photos, when applicable

If the issue is confirmed, we may, at our discretion:

• Replace the affected item(s), or

• Issue a partial or full refund.

Food Safety

For food safety reasons, we cannot accept returns of food products once they have been delivered.

Customer Satisfaction

Your satisfaction is important to us. If there is ever an issue with your order, please contact us. We will always do our best to make it right.

Contact Us

Chef Christophe
Lake Balboa, California
Email: hello@chefchristophela.com